ghacor Platform Privacy Notice
This page describes what we collect when you use ghacor and how we keep that data protected. We at ghacor take your privacy seriously—your personal information is encrypted, stored securely, and never sold to third parties without your explicit consent. We collect only what we need to verify your identity, process your payments, honour your bonuses, and comply with applicable law.
Our privacy commitments apply whether you access ghacor via our website, mobile app, or any connected device. This notice explains the categories of data we collect (name, email, payment details, betting history), how long we retain it, and your rights to access, correct, or delete your information. We also detail how we use cookies and similar technologies to improve your experience across sportsbook, live-dealer, slots, and esports markets.
What Data We Collect on ghacor
We collect data in three categories: identity information, financial information, and activity data. When you register at ghacor, we ask for your legal name, date of birth, email address, and phone number. During identity verification, we request a copy of your national ID and proof of address (a utility bill or bank statement). We do not retain photographs of these documents permanently—once verified, we archive them securely and delete them after a retention period set by local law.
Financial data includes your payment method details (bank account, wallet provider like DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet credentials), deposit and withdrawal history, and bonus transactions. We do not store your full credit card number or bank login credentials—only encrypted tokens that allow us to process transactions securely.
Activity data encompasses your wagers, game selections, bet history, referral interactions, VIP tier progression, and promotional participation. We track which sportsbook fixtures you view (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), which slot games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and which esports markets you engage with (Mobile Legends, Free Fire, PUBG Mobile). This data helps us personalise your experience, calculate your weekly cashback, and detect unusual account behaviour for fraud prevention.
How We Use Your Data on ghacor
We use your identity data to verify that you are who you claim to be and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Our services are available only where local law permits; verification ensures we do not serve jurisdictions where online wagering is prohibited. We also use your name and contact details to communicate account updates, bonus offers, and policy changes.
Financial data allows us to process your deposits and withdrawals accurately, track your balance, and reconcile transactions against payment providers. We calculate your weekly cashback by analysing your betting losses, and we apply bonus playthrough requirements based on your deposit amount and game activity. Your data helps us prevent fraud—we flag unusual patterns (e.g., rapid deposits and immediate high-value withdrawals) for manual review.
Activity data informs our product recommendations (suggesting slots if you frequently play slots, or offering sportsbook bonuses if you primarily bet on Liga 1 fixtures). We use aggregated, anonymised activity data to improve our platform—for example, if many players in Jakarta access the platform during evening hours, we optimise server performance for that time window. We never use your personal betting history to discriminate against you or alter your odds or odds.
Third-Party Processors and Data Sharing
We do not sell your personal data. However, we share your information with trusted partners only where necessary:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and your bank (online payment, e-wallet, mobile banking, local payment) receive your payment instructions and transaction confirmations. These are necessary to complete deposits and withdrawals.
- Compliance partners: We may share your identity details with AML/KYC verification services to ensure we meet legal obligations in your jurisdiction.
- Support and analytics: Our customer support tools and analytics platforms (which may be hosted outside Indonesia) process your chat messages, feedback, and account activity to improve service quality.
- Legal requests: We comply with law enforcement requests and court orders. If a judge orders us to release your data, we do so. We notify you of such requests unless law forbids it.
All third-party processors are bound by confidentiality agreements. We vet them regularly to ensure they meet our security standards. Our servers may sit outside your jurisdiction; your data may be transferred internationally for processing. By using ghacor, you consent to this cross-border transfer, subject to applicable law protections.
Cookies and Tracking Technologies on ghacor
We use cookies to remember your login session, store your language preference, and track which games you view (for analytics purposes). Cookies are small files stored on your device; they help us deliver a seamless experience across your visits. Session cookies expire when you close your browser; persistent cookies remain for up to 30 days and help us recognise you on your next visit.
We also use pixels (tiny transparent images) embedded in promotional emails to track whether you open our newsletters and click links. This helps us understand which promotions (e.g., Idul Fitri bonus announcements, Liga 1 betting specials) resonate with you. We do not use this data to profile you beyond improving our communication—we never sell pixel data to advertisers.
How Long We Keep Your Data
We retain identity and financial data for seven years after your account closes, as required by financial regulators. Activity data (betting history, bonus transactions) is retained for five years. If you request deletion, we anonymise your data instead of permanently erasing it—this preserves transaction integrity and audit trails while removing identifiable information.
You can request data deletion by contacting our support team. We process requests within 30 days, except where law requires us to retain your data (e.g., for AML compliance). Your referral links, VIP tier history, and bonus ledgers remain associated with your account even after closure, allowing you to claim outstanding referral bonuses or verify past transactions if needed.
Your Rights and Contact Information
You have the right to access all your personal data stored on ghacor. Request an export by logging into your account or contacting support with your email address. You can correct inaccurate information (e.g., your phone number) in your account settings. You can withdraw consent to receive promotional emails anytime—click the unsubscribe link in any newsletter, or disable notifications in your account preferences.
If you have privacy concerns or believe we've mishandled your data, contact our support team via live chat or email at the address shown in your account dashboard. We investigate all complaints within 14 days and notify you of our findings. If you're in a supported jurisdiction and remain unsatisfied, you may lodge a complaint with your local data protection authority.
Policy Updates and Transparency
We may update this privacy notice periodically to reflect new technologies, legal changes, or platform improvements. We notify you of material changes via email or by displaying a prominent notice on ghacor. Your continued use of the platform after an update constitutes your acceptance of the new terms. We archive previous versions of this policy so you can review what changed.
We are committed to transparent data practices. If you use ghacor from Jakarta, Surabaya, Bandung, Medan, or Semarang, you benefit from Indonesia's data protection principles—we encrypt data in transit, limit access to authorised staff, and audit our security regularly. We do not build profiles to discriminate against players or manipulate outcomes. Your data serves only to operate the platform fairly, comply with law, and improve your experience.
If you have further questions about how we protect your privacy on ghacor, our support team is available to help.